Quote:
Originally Posted by d-worm
eff dell. they suck major ass. i have first hand experience dealing with their stupid tech support and customer service.
in a nutshell...i had to send my puter in for repairs since dell wouldn't ship me the replacement parts.
they ship me the packing materials to my current address. i then send the puter to them. they fix the stuff, then ship it back to my old address in effing ferndale. mind you i live in arizona. the person living in my old house accepts the package. mind you this person is a hot female. why dhl would accept her signature is beyond me.
so now dell is trying to figure out how to get the puter back to me. it's an effing circus.
eff dell
effing buttholes.
i'm never dealing with those effers again 
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an update for those who care...
nearly a month later my computer is still missing. i have chatted, emailed, and called dell approximately 3 times a week attempting to resolve this issue. only last friday was i able to accomplish this feat. luck would have it that i ended up talking to the same rep (in utah) whom i talked with 3 weeks ago. he was shocked and escalated my case immediately.
in a matter of 15 minutes dell decided to forget about my puter and have a replacement sent to me. the problem is they no longer make the inspiron 5150. so i'm getting a new puter, which the guy said is a "significant upgrade". thing is, i have no clue what they are sending me. "the escalation team will decide that" says the dell rep.
yeah that makes me a little happy.
it's a good thing i kept my hard drive. now i get to purchase an external hd enclosure and spend a day or 2 locating and transferring files.
effers